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Frequently Asked Questions

Can I bring my camera into the Arena?

Our standard policy dictates that anything with a 35mm+ lens, audio and video recording cameras are prohibited. Small cameras are fine, unless the artist/promoter requests that all cameras are banned. In this case it will state this on our website.
 

When can I buy tickets in person through the Wembley Arena box office?

The venue box office is open between 10.30am - 4.30pm Monday - Friday. These hours are extended to approx. 9pm on event days. It is situated at the front right of the building on Arena Square.
 

I am classed as disabled. Where can I book tickets?

Please call our specialist line 020 8782 5629 for advice and bookings.
 

Where can I find out where my seats are situated?

 

I need to bring my medication along to the event. Am I allowed to keep it with me?

These can be left with our reception staff upon arrival.
 

Since booking my tickets I have suffered from an injury. Can I change my seats?

Please contact the venue box office on 020 8782 5629. Alternatively, when you arrive on site, please report to the box office (situated at the front of the building). They may be able to relocate you.
 

I have lost my ticket. Please could I get a replacement?

It is possible to replicate lost tickets. Please contact the box office on 020 8782 5629.
 

My tickets have not arrived through the post yet. Where can I track them?

If you have not received your tickets one week before the show, please contact your ticket issuer as soon as possible. If you booked through Ticketmaster or through our website, please call 0844 815 0815 and have your reference number/credit card details to hand. If calling from outside the UK, please call 0044 1613852111.
 

I have been instructed to pick up my tickets at the venue. When is it open?

If you have purchased via Ticketmaster, tickets can be collected from the venue box office from 10.30am – 4.30pm Monday – Friday and 11am – 3pm Saturday. It is open on Sunday from 4pm only if a show is taking place, and closes as the main act goes on stage. If there are still tickets awaiting collection by this time, they are left at our reception desk (via Door One at the front left of the building).

If you have purchased from other ticket agents, collections will only be available from approximately 5pm. Please ensure that you bring your booking reference number, a form of photographic identification (e.g. passport/driving licence) and the credit/debit card used to buy your tickets. If you are collecting tickets on someone else’s behalf, you will need to bring along a letter of authorisation from the purchaser as well as a form of their identification.
 

I’m going to arrive late – will I be denied access to the building?

Entrances will close as and when the majority of patrons are inside, but the front foyer entrances remain open throughout the event. The venue box office stays open until the main act goes on stage. If there are still tickets awaiting collection by this time, they are left at our reception desk (via Door One at the front left of the building).
 

I can no longer attend the event. Please could I have a refund?

We are unable to offer refunds or change tickets for another date.
 

Do I have to have purchased my tickets through Barclaycard to use the Unwind Lounge?

No, simply present your credit card at the Barclaycard entrance at the front of the venue, or at the entrance to the Lounge and you will be given a wristband. Please note that this service may not be available for all shows.
 

I am a Barclaycard holder. How many guests can I take with me into the Unwind Lounge?

Upon producing your Barclaycard at the front entrance, you will be given wristbands for you and one guest. Unfortunately due to capacity restrictions we are unable to allow more.
 

Wembley Arena is a Contactless venue. What does this mean?

Contactless technology allows you pay for items that are £15 or less, quickly and securely. With no need to rummage for coins or enter a PIN, you can look forward to shorter queues when queuing for your food and drinks.

All cards with a contactless symbol (insert image) can be used throughout Wembley Arena

To enjoy the convenience of contactless payments;

- Make your selection.

- Hold your card close to the contactless reader to pay.

- The reader lights up and beeps to confirm that your payment has been processed.

- If you’d like a receipt, just ask for one.

 

Please could I have one of the display posters?

If any posters are available, they will be available from the Reception desk. Unfortunately, we are unable to send out posters.
 

Do you provide hearing loops?

We have an infrared hearing system in the Auditorium, covering certain areas - N4, N14, S4 & S14 (you can view a seating plan here (insert link). We provide neck loops to use with hearing aids with a T switch and headsets for use with hearing aids without a T switch or patrons with no hearing aids. If you require either service, when booking your ticket, please contact our Specialist Hotline on 020 882 5629 and they will make the appropriate arrangements.
 

Is there a cash machine in the venue?

There are three ATM machines in the left of the foyer, and two to the right of the merchandise unit on the upper level at the front of the venue.
 

Is there a cloakroom inside the building?

There are two cloakrooms, each situated on each side of the building. There is a charge of £1 per item.
 

Can I bring my own food and drink into the building?

You may bring in food and drink. However, any alcohol will be confiscated and there is a ban on cans and glass bottles. Depending on the type of show, bottle tops will be removed.
 

Can I bring my children to this event?

Unless stated at the time of booking, those under the age of 14 must be accompanied by a responsible adult over the age of 16. If you are planning to attend a standing show, under 14s are not permitted into the standing area (14 year olds must be accompanied by an adult).
 

Can I meet the band/act/artist?

Unfortunately, we are unable to accommodate these requests. Meet and greet packages are arranged by the promoter of the event and tickets may be available to buy via Ticketmaster.co.uk
 

Where can I collect lost property?

After the event, please call our reception on 020 8782 5555 to confirm that your lost item is with us.
 

Is there a place I can leave prams/pushchairs during the show?

During children’s shows there is a buggy park on either side of the concourses inside the building.
 

Can parents wait inside the venue as the show is finishing?

We can not accommodate these requests if the show is sold out. We suggest meeting your party outside on Arena Square.
 

How wide are the seats at Wembley Arena?

The seat base width is 378mm (1’3”)
 

I would like to work at Wembley Arena. Are there any vacancies?

Information on full time positions in the live entertainment industry can be found at http://www.livenation.com/careers.
There may be part time opportunities in the following areas:

Stewarding/Security (event based only) – Recruit Event Services (020 8782 7370) www.recruiteventservices.co.uk
Catering – L&C www.workthing.com
Traffic Marshalling – CSP (020 8900 2405) www.csparking.com 
Merchandise - CMI, for more details contact Gary Hayes

Unfortunately we do not offer work experience placements.
 

When is the Box Office open until?

The Box Office remains open until the main act goes on stage - 9pm approx.  If tickets are left for collection after this time, they will be left at Reception (Door One entrance).

 

Door & Stage Times

Whilst we always try to include the most up to date information on this website - timing information is subject to change