Frequently Asked Questions

On show nights the Box Office remains open until the main act goes on stage - 9pm approx. If tickets are left for collection after this time, they will be left at Reception (Door One entrance).

For show 'on sale' days the Box Office will be open from 9am

Tickets can also be bought over the phone by calling 0844 815 0815. 

Our standard policy dictates that anything with a 35mm+ lens, audio and video recording cameras are prohibited. Small cameras are fine, unless the artist/promoter requests that all cameras are banned. In this case it will state this on our website.
 

The venue box office is open between 10.30am - 4.30pm Monday - Friday. These hours are extended to approx. 9pm on event days. It is situated at the front right of the building on Arena Square.
 

Please call our specialist line 020 8782 5629 for advice and bookings.

A seating plan of the event can be found on ticketmaster.co.uk
 

These can be left with our reception staff upon arrival.

Please contact the venue box office on 020 8782 5629. Alternatively, when you arrive on site, please report to the box office (situated at the front of the building). They may be able to relocate you.

It is possible to replicate lost tickets. Please contact the box office on 020 8782 5629.
 

If you have not received your tickets one week before the show, please contact your ticket issuer as soon as possible. If you booked through Ticketmaster or through our website, please call 0844 815 0815 and have your reference number/credit card details to hand. If calling from outside the UK, please call 0044 1613852111.
 

If you have purchased via Ticketmaster, tickets can be collected from the venue box office from 10.30am – 4.30pm Monday – Friday and 11am – 3pm Saturday. It is open on Sunday from 4pm only if a show is taking place, and closes as the main act goes on stage. If there are still tickets awaiting collection by this time, they are left at our reception desk (via Door One at the front left of the building).

If you have purchased from other ticket agents, collections will only be available from approximately 5pm. Please ensure that you bring your booking reference number, a form of photographic identification (e.g. passport/driving licence) and the credit/debit card used to buy your tickets. If you are collecting tickets on someone else’s behalf, you will need to bring along a letter of authorisation from the purchaser as well as a form of their identification.

Entrances will close as and when the majority of patrons are inside, but the front foyer entrances remain open throughout the event. The venue box office stays open until the main act goes on stage. If there are still tickets awaiting collection by this time, they are left at our reception desk (via Door One at the front left of the building).

We are unable to offer refunds or change tickets for another date.
 

No, simply present your credit card at the Barclaycard entrance at the front of the venue, or at the entrance to the Lounge and you will be given a wristband. Please note that this service may not be available for all shows.

Upon producing your Barclaycard at the front entrance, you will be given wristbands for you and one guest. Unfortunately due to capacity restrictions we are unable to allow more.
 

Contactless technology allows you pay for items that are £15 or less, quickly and securely. With no need to rummage for coins or enter a PIN, you can look forward to shorter queues when queuing for your food and drinks. All cards with a contactless symbol can be used throughout Wembley Arena To enjoy the convenience of contactless payments; - Make your selection. - Hold your card close to the contactless reader to pay. - The reader lights up and beeps to confirm that your payment has been processed. - If you’d like a receipt, just ask for one.
 

If any posters are available, they will be available from the Reception desk. Unfortunately, we are unable to send out posters.
 

We have an infrared hearing system in the Auditorium, covering certain areas - N4, N14, S4 & S14 (you can view a seating plan here. We provide neck loops to use with hearing aids with a T switch and headsets for use with hearing aids without a T switch or patrons with no hearing aids. If you require either service, when booking your ticket, please contact our Specialist Hotline on 020 882 5629 and they will make the appropriate arrangements.
 

There are three ATM machines in the left of the foyer, and two to the right of the merchandise unit on the upper level at the front of the venue.
 

There are two cloakrooms, each situated on each side of the building. There is a charge of £1 per item.
 

You may bring in food and drink. However, any alcohol will be confiscated and there is a ban on cans and glass bottles. Depending on the type of show, bottle tops will be removed.
 

Unless stated at the time of booking, those under the age of 14 must be accompanied by a responsible adult over the age of 16. If you are planning to attend a standing show, under 14s are not permitted into the standing area (14 year olds must be accompanied by an adult).
 

Unfortunately, we are unable to accommodate these requests. Meet and greet packages are arranged by the promoter of the event and tickets may be available to buy via Ticketmaster.co.uk
 

After the event, please call our reception on 020 8782 5555 to confirm that your lost item is with us.

During children’s shows there is a buggy park on either side of the concourses inside the building.
 

We can not accommodate these requests if the show is sold out. We suggest meeting your party outside on Arena Square.
 

The seat base width is 378mm (1’3”)
 

Information on full time positions in the live entertainment industry can be found at http://www.livenation.com/careers
There may be part time opportunities in the following areas:

Stewarding/Security (event based only) – Recruit Event Services (020 8782 7370) www.recruiteventservices.co.uk
Catering – L&C www.workthing.com
Traffic Marshalling – CSP (020 8900 2405) www.csparking.com
Merchandise - CMI, for more details contact Gary Hayes

Unfortunately we do not offer work experience placements.

 

Whilst we always try to include the most up to date information on this website - timing information is subject to change
 

The management of Wembley Arena in consulation with the Sikh Council of the UK have confirmed that Amritdhari Sikhs can wear their Kirpans to events. A risk assessment was undertaken and in order to mitigate the perceived or real risk to the public Wembley Arena requires that:

1. Only an Amritdhari Sikh will be allowed to wear a Kirpan into the Arena
2. The Kirpan must not be visible to the public and should be worn underneath the clothes whilst at the Arena.
3. The Kirpan must be secure in the strap and a particular size. The blade length can be up to 4 inches and the full length with the sheath should not exceed 6 inches.
4. The Sikhs wearing Kirpans are encouraged to declare it and undergo security searches along with other attendees.
5. The Arena will refuse entry to anyone who exceeds their stipulated size limit or refuses to wear the Kirpan underneath their clothes.
 

Can I issue a Letter of Authorisation for someone else to attend?

No unfortunately not, Paperless Ticketing is designed to limit the transfer of entry to other people, so by doing this it would create a flaw in the very reason Paperless Ticketing was created. However, if a customer’s circumstances have changed they can always contact our customer services team where we will offer to resell the tickets at face value on their behalf. Once the tickets have been resold, the original purchaser will be refunded. The deadline for resale requests will be 24hours prior to the event date.

Can I transfer my order onto another card?

Transfers can only be made to another card if  the original card has expired, all other details will need to be the same as the original booker i.e. name, address etc.

 
What happens if I cannot provide a passport or a driving license as I.D.?

Only state issued photo I.D. will be accepted as valid I.D on the night. Customers who cannot provide the correct form of I.D may be refused entry. If this happens they will not be entitled to a refund as all terms and conditions have been made very clear at the point of purchase.
 

What do I need to take with me to the event?

Confirmation of your booking

The credit/debit card used to make the purchase

State issued photo ID
  
 
Will I receive any paper tickets in advance of the show?

No, we do not issue paper tickets for this event
 

What if my friends aren’t arriving at the same time as me, the cardholder?

All members of the party must enter the venue at the same time. If your friend(s) isn’t present, you will be presented with a choice of either waiting outside or entering the event on your own. You will not be allowed in and then out again your friend‘s arrive.
 

My payment card is lost/stolen – what can I do?

If you find yourself in this situation please make your way to the venue box office where a resolution will be found. Once the customer’s original barcodes have been verified as not having already been used a physical set of tickets will be issued to the cardholder on presentation of stated-issued photo ID. Customers must then enter the event and will not be allowed to leave at any point with the tickets.
 

What about payment cards which have now expired?

Ticketmaster will always try and contact customers whose payment card will expire between the time of the booking and the day of the event so that a new card number can be applied to the booking. This new card number will then become the valid card associated with that booking. The payment will remain on the original card. No debits/charges will be made on the new card.

Although we will try and make contact, you will also need to be aware of your own card details and if you have not heard from us please make contact with us in order for the card details to be updated.
 

What is the ticket limit for this event?

The ticket limits will be set on an event by event basis, please refer to the event page for more details, this will also have been made available at the point of purchase.