Venue Seating
Please be advised that Wembley Arena seating is divided into bays:BLOCKS A & B are not raised and other customers may stand during the performance.
BLOCKS C & D are tiered behind these.
BLOCK E represents the East Terrace. Higher rows may not be suitable for patrons who cannot manage steps or who are unhappy with heights.
BLOCKS N & S are within the tiered, side seating of the Arena. Even numbered bays (i.e. N4) are in the lower tier; odd numbered bays (i.e. N7) will be in the upper tier. Upper Tiers may not be suitable for those who cannot manage steps or who are unhappy with heights.
Click to view seating map for a fully seated event
Equal Access Informationback to top ^
Box Office
• All positions have audio loop, which can be used by adjusting your hearing aid to the ‘T’ position.
• There are two dropped down counter positions to assist wheelchair users.
Refreshments/Merchandise
• Dropped Counter units are available for food and drink on both the North and South Concourses.
• The foyer Merchandise unit includes a dropped counter.
• The Restaurant and Hospitality areas are fully accessible by lift.
Accessible Seating
• There are 42 wheelchair accessible spaces within the auditorium and a number of seats for ambulant disabled patrons. These can be booked via our dedicated Specialist Sales Line: 020 8782 5629
Assistance dogs
• Assistance dogs are welcome, however dependant upon the event may not be able to remain within the auditorium. In such cases alternative provision will be made. Please check prior to arrival.
Hearing Assistance
• There is an infra-red hearing assistance system available within the auditorium. Receivers are available for use with or without hearing aids from the Medical Area on the North Concourse – A refundable deposit may be required for security.
• Please note there is no loop system in the auditorium.
Toilet Provision
• Concourse Level – there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium.
• Foyer Level – The Public accessible toilets are located off the main entrance foyer.
• Restaurant Level – Accessible toilets are located next to standard toilets.
Emergency Evacuation
• All alarm systems within the Arena have both Visual and Audible warnings.
• Evacuation routes from foyer and concourse levels offer flat floor egress.
• In the event of evacuation from the restaurant or hospitality areas, lifts cannot be used and staff will assist you to a place of refuge to await fire brigade assistance.
Vehicle Drop Off / Car Parking
• There is ample car parking on site for blue badge holders located at the front of the Green Car Park – accessed via Engineers Way or First Way. This can not be pre booked, you just need to arrive with your blue badge.
Age Restrictionback to top ^
Unless otherwise stated, for all shows, children aged under 14yrs must be accompanied by an adult (aged 16yrs or over).
In addition to this, on standing shows, no-one under the age of 14yrs will be allowed onto the standing floor area. Anyone aged 14-15yrs must be accompanied by an adult (aged 16yrs or over).
CHECK YOUR TICKETS – It might sound obvious, but make sure you’ve got the right venue and the right date and don’t forget your tickets. It’s helpful to know which entrance you need to use and what time the concert starts – if you have any questions, check with the venue.
PLAN YOUR JOURNEY – Many concerts start close to rush hour, so the traffic may be heavy around the venue and car parks. Please leave sufficient time for car parking and entry to the building as this may involve queuing.
HELP – If your child requires any assistance during the event, they should approach a steward or member of security – they will be happy to assist. We do also have Customer Information points on the concourses opposite blocks S10 & N10 and again, our staff will be happy to assist.
DRINKS – Please note that on some concerts bottles and cans may not be allowed into the Venue at the request of the Artist. Or, in some shows, drinks may have to be decanted at the door for safety reasons.
MEETING POINT – If your child is coming unaccompanied by an adult, (please see age restrictions), or with friends, drop them off by the Box office entrance on Engineers Way, this is situated on the North side of the building and use this as your meeting point for the end of the show. Please ensure that your child has a mobile number to contact you in the event of show finishing earlier or later than expected
Always buy from reputable ticket outlets listed in show advertising, never buy from unauthorised agents.
If you have any questions about your ticket please contact the original place of purchase.
Camera Policyback to top ^
Please Note: The promoters of the concert or event will inform the Arena of their policy regarding the admission of cameras to their shows. It should not be assumed that any camera will be admitted, as their policy may change at short notice, and without prior notification, at the artist’s request.In these cases customers will be required to leave their cameras at the confiscation area, for collection after the show.
Usually, professional type cameras (with large or detachable lenses), camcorders and tripods are not permitted.
